Return & Exchange Policy – ArslanTinyTrendz
At ArslanTinyTrendz, we strive to provide the highest quality kidswear and accessories. We understand that sometimes returns or exchanges are necessary. Please read our policy carefully to understand how we process returns and exchanges.
1. Returns
We offer 30-day returns on most items. If you are not satisfied with your purchase, you may return the items within 30 days of receiving them for a full refund. The following conditions apply:
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Items must be unused, unwashed, and in original condition with tags attached.
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Sale items or items marked as final sale cannot be returned.
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Shipping fees are non-refundable unless the item was defective or damaged.
2. Exchanges
If you would like to exchange an item for a different size or color, please contact us within 30 days of receiving the product. The item must be in its original condition, unused, and with tags attached.
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If the exchanged item is of higher value, you will be required to pay the price difference.
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If the exchanged item is of lower value, you will receive store credit or a refund for the difference.
3. How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact Us: Email us at support@ArslanTinyTrendz.com with your order number and details about the item(s) you want to return or exchange.
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Return Instructions: We will provide you with a return shipping label (for domestic returns) and instructions on how to send your item back to us.
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Packaging: Ensure that the item(s) are packaged securely to avoid any damage during return shipping.
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Processing: Once we receive the item(s), we will process your return or exchange within 5–7 business days.
4. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will arrange for a free return and provide you with a replacement or a full refund.
5. Non-Returnable Items
The following items cannot be returned or exchanged:
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Personalized or custom products
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Gift cards
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Health and personal care products
6. Refunds
Refunds are processed once we receive the returned items and inspect them. You will receive your refund via the same payment method used for the original purchase. Please note that shipping costs are not refundable unless the return is due to our error.
7. International Returns
Customers outside [Your Country/Region] are responsible for return shipping costs. We recommend using a trackable shipping service to return items.